Shipping & Returns Policy

Shipping Costs

• Customers are responsible for all shipping charges on orders.
• For orders shipped to the United States, customers are responsible for all customs duties, tariffs, and taxes. These charges are determined and collected by U.S. Customs or the shipping carrier and are included in your order total at checkout.
  All duties, tariffs, and taxes are nonrefundable.
• Shipping costs are calculated at checkout based on your location and selected shipping method.

Shipping Methods & Delivery Times

• We offer standard shipping options across Canada and the US.
• Orders are typically processed within 1–2 business days.
• Estimated delivery times:
  • Standard Shipping: 4 – 8 business days.
  • Expedited Shipping: 3 – 6 business days.

Note: Delivery times may vary due to location, weather, or carrier-related delays.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details so you can monitor your delivery status.

Shipping Restrictions

• We currently ship to addresses within Canada and the United States only.
• Some products may be restricted in certain provinces or states due to safety regulations. If there are any issues with fulfilling your order, we’ll contact you promptly.

 Returns & Exchanges

Due to the nature of our products—and for the safety of all customers—all sales are final.
We do not accept returns for change of mind, incorrect orders, or buyer’s remorse.

Damaged or Defective Items

If your order arrives damaged, defective, or is lost during transit, please contact us within 7 days of the expected delivery date through our Order Contact Form with the following:

• First & Last name
• Order number
• Description of the issue
• Clear photos of the product and original packaging (if applicable)

Once we’ve reviewed and verified the issue, a replacement or refund will be provided at our discretion.

Order Cancellations

Orders may be cancelled within 4 hours of placement through our Order Contact Form, provided they have not yet been processed or shipped.

Once an order has been processed or shipped, it cannot be cancelled and will be considered final sale.

Need Help?

Not sure if your issue qualifies? We’re here to help.
Send us a message through our Contact Us form, and we’ll guide you through the next steps.

We are not responsible for delays, additional charges, or delivery issues caused by customs processing.